National Privacy Policy

At National Casino, we understand that your personal information matters, and we are committed to protecting it at every stage of your journey with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you register, log in, and play at National Casino. By creating an account and using our services, you agree to the practices described below.

Information We Collect

We collect several categories of information to provide our services, verify your identity, and comply with licensing obligations under Antillephone N.V. (licence 8048/JAZ2017-067). Here at National Casino, we gather data directly from you, automatically through your device, and occasionally from trusted third parties such as payment providers.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence
• We record identity verification documents submitted during KYC checks, typically processed within 72 hours
• We track deposit, withdrawal, and gaming activity, including games played, bets placed, and comp points earned
• We log technical data such as IP address, device type, browser information, and login timestamps
• We store communication history from our live chat, e-mail support, and contact form submissions

How We Use Your Information

Our National platform uses collected data to deliver a secure and personalised gaming experience. We at National Casino process your information to manage your account, process deposits and withdrawals, calculate your VIP Club level, and credit welcome bonus and free spins offers. Our National Casino systems also rely on your data to detect fraud, prevent underage or restricted-country access, and comply with anti-money laundering regulations.

• We use your data to verify eligibility for deposit bonuses, no-deposit bonuses, and free spins
• We process transactions through deposit and withdrawal methods such as Visa, Mastercard, Skrill, Neteller, and cryptocurrencies
• We analyze gameplay patterns to support responsible gambling initiatives
• We send account notifications, promotional updates, and VIP Club communications where you have opted in

Cookies and Tracking Technologies

We at National use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you interact with our desktop and mobile platforms, including the web app added to your home screen. Our National Casino website also uses analytics tools to improve site performance and tailor promotions such as Prize Drops and Fortune Wheel Bonus offers. You can manage cookie settings through your browser at any time.

Sharing of Information

We do not sell your personal data. Our National Casino operation may share information with regulators, payment processors, game providers such as Pragmatic Play and Evolution, fraud-prevention services, and professional advisors where legally required. At National Casino, we ensure that any third party receiving your data is bound by confidentiality obligations consistent with applicable data protection standards.

• We share verification data with payment partners to process deposits and withdrawals securely
• We disclose information to regulatory authorities when required by our Curaçao licence
• We may share limited data with affiliate and marketing partners strictly for promotional performance tracking

Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Our National security protocols include encrypted transmission of payment details, restricted internal access to personal records, and regular monitoring of our systems. We at National Casino continuously review our safeguards to keep pace with industry standards.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, accounting, and dispute-resolution requirements. If your account becomes dormant for 12 months without login, applicable monthly fees may apply as described in our Terms, and your data will continue to be retained in accordance with our legal obligations.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. Our National Casino team respects these rights and will respond to verified requests in a timely manner.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing activities, including marketing communications
• You may withdraw consent for optional data processing at any time

To exercise any of these rights, please contact us via support@National Casino.com or complaints@National Casino.com, and our National support team will assist you promptly.

Restricted Jurisdictions

We do not knowingly process personal data from residents of restricted countries, including the United States, United Kingdom, France and its overseas territories, and other jurisdictions listed in our Terms and Conditions. If you access our services from a restricted location, we reserve the right to suspend your account and limit further data processing.

Children's Privacy

Our National Casino services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage user will be closed immediately, with associated data handled in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our National Casino platform after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, please reach out to our support team through live chat, available 24/7, or by e-mail at support@National Casino.com. For formal complaints regarding data handling, you may contact us at complaints@National Casino.com, and we will respond within 24 hours wherever possible.